Return Policy for gingham + grace clothing

RETURNS (.com and boutique warehouse):

If you are not completely satisfied with your purchase we accept unworn items in their original condition. Within 5 days from the date your item was delivered, contact me if you wish to return. You will be responsible for paying your own shipping costs for returning the item.  Item must be returned to  26832 Lewes Georgetown Hwy, Building 2, Unit E, Harbeson, DE 19951 within **14** days of contacting me to receive store credit.  For local order pick ups, you have **14** days from the date your order was fullfilled to return the item.

All items must be unwashed, unworn, smoke/scent free with tags attached. You will receive store credit for the amount paid for the item (less shipping and less loyalty credit earned at time of purchase, if applicable). gingham + grace reserves the right to refuse a return based on gingham + grace's discretion.
gingham + grace is not responsible for lost or stolen packages.

 

Our Mailing and Physical Address: 

gingham + grace clothing

26832 Lewes Georgetown Hwy

Buildng 2, Unit E

Harbeson, DE 19951

(If the USPS says the above address doesn't exist, use the following mailing address: 26832 Sonny Blvd, 2E, Harbeson, DE 19951)
 

Please be aware ALL RETURNS ARE FOR STORE CREDIT ONLY.

• gingham + grace reserves the right to refuse a return based on gingham + grace's discretion. 

• For in-store/local pickup orders: You have *14* days from the day your order was placed to return an item

• Items in the "Extra Special Collection" tab follow a different return policy.  See the bottom of the "Extra Special Collection" page for details pertaining to returns, shipping, and fulfillment for those special items!

 

What if I want to return* my item(s)?

*Our return policy is for store credit only.

• All returns must be postmarked or dropped off to our showroom within 14 days of receipt.

• Sale items and discounted items are final sale with no exception. If you used a discount code of any sort, this item is considered final sale.

• All items must be returned to us in their original, unworn, unwashed, smoke/scent- free condition with tags attached.

• We do not accept returns on: jewelry, accessories, or intimates (bandeaus, bralettes, etc).

• We inspect all items thoroughly prior to shipping, but if you receive a damaged item, please notify us within 5 days of receipt. We absolutely want to make it right! Exchanges and refunds on damages will be handled on a case by case basis.

• We encourage you to use a trackable return shipping method to avoid items being lost in transit. gingham + grace is not responsible for lost or stolen packages. 

• We do not provide return shipping labels. You are responsible for return shipping costs.

• All promotional codes/gift card codes have a one per customer limit. Abuse of this policy is subject to order cancellation.

• You will receive store credit for the original amount paid for the item (less shipping and less loyalty credit earned at time of purchase, if applicable).

 

Can I drop off my return locally?

Yes! If you are local to our showroom in Harbeson/Lewes, Delaware, you can drop off your return in-person during our open shopping/in-person order pick up hours (Thursdays 4-7pm + Fridays 2-5pm, unless otherwise noted on our social media accounts)

If you need to make an exchange, we welcome you to come during open shopping/in-person order pick up hours and make that exchange in-person (Thursdays 4-7pm + Fridays 2-5pm, unless otherwise noted on our social media accounts)

Items in the "Extra Special Collection" tab follow a different return policy.  See the bottom of the "Extra Special Collection" page for details pertaining to returns, shipping, and fulfillment for those special items!

 

How do I make a return?

• Ship the item back to the address below. Using it’s original packing and going to the USPS (post office) or your preferred shipping carrier.  We recommend you hold on to the shipping receipt with the tracking number, just in case! 

• We do not provide return shipping labels. You are responsible for return shipping costs.

• Once we receive the item, you will receive store credit for the original amount paid for the item (less shipping and less loyalty credit earned at time of purchase, if applicable).

• Items in the "Extra Special Collection" tab follow a different return policy.  See the bottom of the "Extra Special Collection" page for details pertaining to returns, shipping, and fulfillment for those special items!

gingham + grace clothing

26832 Lewes Georgetown Hwy

Building 2, Unit E

Harbeson, DE 19951

(If the USPS says the above address doesn't exist, use the following mailing address: 26832 Sonny Blvd, 2E, Harbeson, DE 19951)

 

I have another question, how do I contact you?

Feel free to email us at info@ginghamandgraceclothing.com